Now Hiring - Sales Administrative Support in Novi, MI

Position Summary

Assists in handling office activities to achieve optimum utilization of equipment, associates and overall office productivity.

Essential Job Functions

1. Maintains a highly effective document control system which includes Salesforce log files, Monday.com files, and Detroit Sales Level III documentation.

2. Provides world-class customer service when dealing with both internal and external customers. Uses high level customer service skills while acting as a customer contact for incoming phone and email inquiries. Answers and routes calls to appropriate associates. Greets onsite visitors and vendors.

3. Assists with routine duties and special projects of the Sales Strategic Planning Division. This includes word processing, preparing spreadsheets, presentations, internet research, e-mail correspondence, maintaining files and copying.

4. Handles resource scheduling and travel reservations.

5. Assists with new associate on-boarding.

6. Supports event planning and management.

7. the ILA Sales Safety program.

8. Maintain a positive sales culture within the sales division, managing regular communication of sales achievements and activities through weekly and monthly updates and other training and communication.

9. Provides assistance to Sales Administrative Team Lead and sales associates.

10. Purchases and maintains stock for kitchen and office supplies. Performs purchasing function including vendor research and setup.

11. Administration of customer and sales database, Salesforce and support of STARS administration.

12. Maintains a clean and organized office environment.

13. Handles shipping and receiving and mail distribution for the sales office.

Minimum Requirements

Education

One-year certificate from college or technical school; or equivalent combination of education and experience.

Experience

Minimum 3 years related experience.

Job Knowledge/Special Skills/Abilities

1. Experience in the lubricants, automotive, or industrial/OEM sales environment.

2. Outstanding customer service skills

3. Driven to provide service (desire to support team success)

4. Strong organizational skills

5. Computer skills including Microsoft Office, [please apply online] Certify, and Salesforce

6. Positive, level personality. High energy, not easily flustered

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Novi, MI 48375: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Novi, MI 48375